Through our website, we respect the privacy and values the relationship we have with you. Therefore, we handle your personal data responsibly and we will try our bests to protect these data. This Privacy Policy describes our practices regarding your data (as defined below) that what we collect, how to use and disclose your data.
What information that we collect from you ?
1. "Personal Data" is data that identifies you as an individual or relates to personally identifiable information.
Personal data includes :
- Full name
- Name of company name of store or distribution agent)
- Contact number
- Email address
2. Other interacting activities when you access to our website, such as :
- The products that you have seen
- Posts that you have read
- Words that you have searched for
- Also including your calls to our hotline customer service
Why do we have to collect these information ?
To verify you are our real customer and prevent any fraud, bad purpose or possibly any intentional damage to our business, company image or our partnership distributors.
Use of personal data
We and our service providers use Personal Data for legitimate business purposes when we interact with our customers, the public, our experts and our customers.
a) Interact with customers and the Public
We use Personal Data when interacting with Customers and the Public for the following purposes, including:
- To respond to your inquiries and fulfill your request, when you contact us through one of our online contact forms, by phone or by other means, such as when you send us questions, suggestions, compliments or complaints.
Provide you with information about our products and / or other marketing materials.
- To send you marketing related emails, with information about services, products and other news about us.
- We may offer you the opportunity to participate in sweepstakes, contests or otherpromotions.
- Some of these promotions have additional rules regarding information regarding how we will use and disclose your Personal Data.
- We may aggregate and / or anonymize Personal Data so that data will no longer be considered Personal Data. We do so to create other data for our use, which we may use and disclose for any purpose.
b) Make improvements to product quality
Based on your interaction in our website, analysis and evaluation can be of help to Product Research & Development. In some cases, we would collect your data through public social tools for better improvements to our products, distribution and/or customer care services.
c) For business reporting and provide personalized services.
SECURITY
We seek to use reasonable organizational, technical and administrative measures to safeguard Personal Data within our organization, unless under request by the Law. However, no data transmission or storage system is 100% guaranteed. We protect your Personal Data and implement physical (eg. secured filing cabinets), technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction, or damage.
In case of problems by your purchase from any among our official assigned distributors, we may ask for your collaborating interaction to resolve issues.
However, it is truly beyond our responsibilities when our website is unexpectedly hacked leading to data lost. In this case, we shall ask for assistance from governmental offices but there would be no liabilities on any leaked information.